Two-factor authentication (2FA) adds a second layer of security to your Consoles authentication process. In order to reset 2FA on your Canary Console follow the steps below:
Note
If an administrator is unavailable, please reach out to support.
Step 1: Log in to your Console
Step 2: Open User Management
- Click on the Gear Icon.
- Click User Management.
Step 3: Check 2FA
Head over to the user having trouble with 2FA and toggle the switch.
Step 4: Re-enable 2FA (Optional)
On their next sign-in 2FA can be re-enabled by the end user by toggling the switch on their own profile. (If Global 2FA is enforced, the user will be prompted on their next sign in automatically.)
The user will then be presented to setup 2FA.
Open your chosen Authenticator App :
- Scan the QR Code.
- Type in the pin that is displayed on the App.
- Click on Verify.
The next time you log in, you will be asked to enter in your newly configured 2FA pin.