Description: Two-factor authentication (2FA) adds a second layer of security to your Consoles authentication process. In order to reset 2FA on your Canary Console follow the steps below:
Note: If an administrator is unavailable, please reach out to support.
Log in to your Console.
- Click on the Gear Icon.
- Click User Management.
Head over to the user having trouble with 2FA and toggle the TOTP switch.
Step 4: (Optional)
2FA can be re-enabled by toggling the switch on the user.
If re-enabled, the user will be presented to setup 2FA on next sign-in.
Open your chosen Authenticator App :
- Scan the QR Code.
- Type in the pin that is displayed on the App.
- Click on Verify.
The next time you log in, you will be asked to enter in your newly configured 2FA pin.